Shipping policy
Thank you for choosing LetonPower products.
We are pleased to provide you with the best service possible.
Free Shipping Policy
All orders qualify for free shipping.
1. Order Processing
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We will process and ship your order within 1–2 business days after payment is confirmed.
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In case of unexpected delays, we will notify you by email with the updated shipping schedule.
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Order Cut-off Time
Orders are processed daily before 20:00 (GMT-08:00) Pacific Standard Time (Los Angeles), Monday–Saturday.
Orders placed after this cut-off time will be processed on the next business day.
2. Shipping Methods & Estimated Delivery Times
We ship via reliable courier services. The estimated delivery times (business days) for our main shipping destinations are as follows:
Product Shipping Lines
| Shipping Line | Applicable Products | Estimated Delivery Time | Notes |
|---|---|---|---|
| Standard Product Line | Dive lights and products with built-in batteries | 3–15 business days (depending on destination) | Shipped via standard courier services |
| Battery-Only Line (Split Shipment) | Spare lithium batteries only | 15–30 business days | Lithium batteries are classified as special goods and must be shipped separately |
Estimated Delivery Times by Country / Region (Standard Product Line)
| Country / Region | Estimated Delivery Time (Business Days) |
|---|---|
| USA / Canada / Mexico | 6–15 days |
| United Kingdom | 5–12 days |
| Germany / France / Spain / Italy / Netherlands / Austria / Belgium / Switzerland / Poland / Portugal | 5–12 days |
| Japan / South Korea | 5–10 days |
| Australia / New Zealand | 6–15 days |
| Hong Kong / Singapore | 3–10 days |
| Denmark / Sweden | 6–12 days |
| Malaysia | 6–12 days |
Note:
Delivery times are estimates and may vary due to local courier services, customs clearance, or public holidays.
Important Battery Shipping Notice
Lithium batteries are classified as special goods.
Orders that include spare batteries require a Split Shipment. The spare batteries are expected to be delivered within 15–30 business days.
Import Duties and Taxes
Please note: for orders shipped to certain destinations, buyers may be required to pay import duties and taxes, which are collected when the goods arrive at the designated delivery address.
The buyer is responsible for paying these import duties and taxes.
LetonPower has no control over these fees, and because they vary by country or region, we cannot predict their exact amount.
If you have any special instructions, please leave us a message before checkout.
Address Accuracy
It is the buyer’s responsibility to enter the correct shipping address.
If there are any issues with the delivery due to an incorrect address provided by the buyer, LetonPower will not be responsible for any (partial) loss of goods.
If LetonPower requires additional information regarding the delivery address, we may contact the buyer for clarification.
In such cases, delivery may be delayed.
LetonPower will make every reasonable effort to deliver the order to the delivery address within the estimated delivery timeframe.
If the delivery is delayed, cannot be completed, or only partially completed, the buyer will be notified as soon as possible after placing the order.
In such a case, the buyer has the right to cancel the contract free of charge.
Unless otherwise agreed, the risk of product damage and/or loss remains with LetonPower until delivery to the customer’s shipping address.