Refund policy

LetonPower Return & Exchange Policy

We want you to be completely satisfied with every purchase from LetonPower. If you are not happy with your order for any reason, we offer a clear and transparent return and exchange process. Please read the following policy carefully before initiating a return.

1. Returns of Unused Products Within 30 Days (No Restocking Fee)

If you wish to return or exchange a product for personal reasons (such as no longer needing it or ordering the wrong item), please contact us within 30 days of receiving your order.

Return Conditions:

  • The product must be brand new and unused

  • All accessories must be complete and undamaged

  • Original packaging must be intact

  • Unauthorized returns will not be accepted

Shipping Cost:

  • For non-quality-related returns, the customer is responsible for return shipping costs

  • We recommend using a trackable shipping method

Restocking Fee:

  • We do not charge any restocking fee.

2. Defective Products Within Warranty Period (LetonPower Covers Shipping)

If your product develops a fault during normal use and is still within the warranty period, we will provide a return or exchange.

Eligibility Requirements:

  • The product is still within the warranty period

  • A defect occurred during normal use

  • Damage caused by misuse or improper operation is not eligible

For warranty-related quality issues:

  • LetonPower will issue a Prepaid Return Shipping Label

  • Customers do not need to pay shipping costs upfront

If a prepaid label cannot be generated due to the customer’s region:

  • Customers may return the item using a trackable shipping method

  • Send the shipping receipt to support@letondive.com

  • We will fully reimburse the return shipping cost after verification

3. Non-Returnable Items

We do not accept returns in the following cases:

  • Products that have been used but show no defect

  • Damage caused by misuse or improper handling

  • Return requests submitted after the allowed time period

  • Unauthorized returns

4. Return & Exchange Process

  1. Contact our support team at support@letondive.com

  2. Provide the following information:

    • Order number

    • Photos/videos of the product

    • Description of the issue

We will review your request and respond within 24–48 hours.

After approval:

  • Non-quality returns → Customer ships the item back

  • Warranty/quality returns → We send a Prepaid Return Label

Return Address (after approval only):

Guangyan Chenyu Technology (Hong Kong) Co., Limited
Room E2, 14/F, Block B, Wing Sun Factory Building Phase 2
Wing Sun Industrial Building, San Hop Lane
Tuen Mun, New Territories
Hong Kong SAR, China

⚠️ Please do not return items without prior approval, as unauthorized returns will not be accepted.

Once we receive and inspect the item, we will process your refund or exchange.

5. Refund Timeline

  • Refunds are processed within 3–7 business days after the returned item is received and verified

  • Refunds will be issued back to the original payment method

  • Shipping costs are non-refundable, except for warranty-related returns